Lifestyle Finance – Privacy Policy
Effective Date: 11AUG25
Lifestyle Finance Pty Ltd (“Lifestyle Finance”, “we”, “our”, “us”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy outlines how we collect, use, disclose, store and protect your personal information, and how you can access, correct or make a complaint about the handling of your personal information.
1. What Personal Information We Collect
We may collect the following types of personal information about you, depending on your interactions with us:
- Full name, address, date of birth and contact details
- Identification documents (e.g., driver’s licence, passport)
- Employment and income details
- Financial and credit information (including bank statements, credit history and liabilities)
- Loan application details and supporting documentation
- Business information (if applying as a company or sole trader)
- Any other information you provide to us in connection with our services
We may also collect information about how you use our website, including through cookies and analytics tools.
2. How We Collect Your Personal Information
We collect your personal information directly from you when you:
- Apply for finance through us
- Complete forms on our website
- Communicate with us via phone, email, online chat, or social media
- Provide documents to support your loan application
- Subscribe to our marketing or communications
We may also collect personal information from third parties where you have authorised us to do so, including:
- Credit reporting bodies
- Lenders and financial institutions
- Your employer or accountant
- Publicly available sources
3. Why We Collect and Use Your Personal Information
We collect, use and disclose your personal information for purposes including:
- Assessing your finance application and creditworthiness
- Matching you with suitable lenders and loan products
- Managing your application and communicating with you
- Meeting our legal and regulatory obligations
- Conducting compliance checks and fraud prevention
- Providing you with updates, offers and marketing materials (where permitted)
- Improving our products, services and website
4. Disclosure of Your Personal Information
We may disclose your personal information to:
- Credit providers, lenders and credit reporting bodies
- Aggregators and referral partners
- Our service providers (IT, marketing, administration)
- Regulatory and law enforcement agencies (as required by law)
- Professional advisers such as accountants, lawyers or auditors
- Any party authorised by you
Some of these third parties may be located outside Australia. If we transfer your information overseas, we will take reasonable steps to ensure it is handled in accordance with this Policy and the APPs.
5. Credit Information
As part of assessing your application, we may collect credit-related information about you, including from credit reporting bodies. This may include details about your credit history, credit applications, repayment history and defaults.
We handle your credit information in accordance with the Privacy Act 1988 (Cth) and the Privacy (Credit Reporting) Code. You can request a copy of our Credit Reporting Policy by contacting us (see Section 11).
6. Retention and Destruction of Personal Information
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Once it is no longer required, we will take reasonable steps to securely destroy or de-identify it.
7. Accuracy of Personal Information
We take reasonable steps to ensure that the personal information we hold about you is accurate, complete and up-to-date. You can help by letting us know if your details change.
8. Access and Correction
You have the right to request access to the personal information we hold about you, and to request corrections if you believe it is inaccurate, incomplete or out-of-date.
- We will respond to your request within a reasonable timeframe, usually within 30 days.
- In some cases, we may charge a reasonable fee to cover the cost of providing access.
9. Security of Your Personal Information
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. This includes physical, electronic and procedural safeguards.
10. Cookies and Website Tracking
Our website uses cookies and similar technologies to improve your browsing experience and analyse website traffic. You can choose to disable cookies in your browser, but this may affect the functionality of our website.
11. Making a Privacy Complaint
If you have a question or complaint about how we handle your personal information, please contact our Privacy Officer:
Privacy Officer
Email: [email protected]
Mail: Lifestyle Finance, PO BOX 8, Launcestion
We will acknowledge your complaint within 7 days and aim to resolve it within 30 days. If you are not satisfied with our response, you can refer your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or the law. Updates will be published on our website, and significant changes will be communicated directly where possible.
By using our services, you agree to the collection, use and disclosure of your personal information as described in this Privacy Policy.